Returns & Refunds
We want you to feel confident when ordering from Groundly.
That is why we offer a 30 Day Happiness Guarantee. If your order is not right for you, contact us within 30 days of delivery and we will guide you through the next steps.
Returns
- Please contact us within 30 days of delivery to request a return
- Items should be returned in line with our return policy
- Products should be in original condition unless faulty
- For hygiene reasons, some items may not be eligible for return once opened or used
Refunds
- Refunds are processed after returned items have been received and inspected
- If approved, the refund will be sent to your original payment method
- Processing times may vary depending on your payment provider
If your item arrives damaged or faulty, please contact us promptly with your order number and clear photos where possible.